SHIPPING AND RETURNS POLICY


SHIPPING

TOZZIBOLOGNA orders will be delivered by DHL in Italy and also for destination outside Italy. Shipping are done from Monday to Friday, excluding national holidays. TOZZIBOLOGNA reserves the right to use other delivery methods and to communicate potential delays in dispatch on the website or directly to the customer.

Delivery costs and times depend on Country of destination (outside Europe). In case of export and customs, timings may be subject to change. Our Customer Care monitors shipments and helps in solving potential custom problems.

The goods will be delivered as soon as we receive the payment ( for bank transfer it might take a couple of days)

Italia, San Marino, Città del Vaticano

Time: 2-3 Working day

Type: Express

Cost: 15,00 euro for order under 100,00 - free for delivery over 100,00 euro

UE countries

Time: 2-3 Working day

Type: Express worldwide

Cost: 20,00 euro for order under 250,00 - free for delivery over 250,00 euro

U.S.A. *

Time: 2-4 Working day

Type: Express worldwide

Cost: 20,00 euro for order under 250,00 - free for delivery over 250,00 euro

Rest of the world *

Time: 3-5 Working day

Type: Express worldwide

Cost: 20,00 euro for order under 250,00 - free for delivery over 250,00 euro

* Shipping cost for Extra UE countries, EXCLUDES customs duties and import charges, which will be charged by the customer. DDU (Delivery Duty Unpaid).

TAXES

For shipments in Italy and the European Union, any taxes are included in the prices displayed on the website. For shipments, outside of the European Union, additional costs may apply for customs duty and local taxes, which are for the user's account. Refer to the following table indicating the available currencies and if the price includes import duties or not, according to the country in which the purchase is made. Any additional costs may be requested to the end consumer at the time of delivery of the goods by the courier.

RETURN POLICY

If for any reason clients are not satisfied with an order, the item(s) can be returned for refund within 14 days from the receipt of the order.
Customers must have an authorization from TOZZIBOLOGNA about their return. It is necessary explain which order number and the reason of return and e-mail us to shoponline@tozzibologna.com, once we will received it, we will provide to send you a return authorization.


Customers must use their carrier of choice that can give you a ‘Certificate of Postage’ and tracking number as, until the parcel reaches us, it’s your responsibility. Return expenses and any other eventual import duties shall be borne by the customer


Please note that all returned items must be unworn. unwashed, complete with original tags and/or packaging. Items returned non-reselable conditions, won’t be eligible for refund, and we will need to send it back to you.
If returning footwear, please use an outer packaging to protect the shoe box. It is part of the product, so any damage to the shoe box may result in the return being refused. Once the item(s) has been received, we will process a refund and customers will receive a confirmation.


TOZZIBOLOGNA.COM reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the Return Policy detailed on the website. In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order.

If for any reason Clients are not satisfied with an order, the items can be returned for Size/Color Exchange, store credit or refund, within 14 days of the order’s delivery date.
Items must not have been worn, washed or altered in any way, and must not show any signs of use. Soles of footwear must be in perfect condition and must not be marked in any way.
Items must be returned with all original tags, packaging and other accessories (dustbags, hangers, garment covers etc.) received with the order.
Shoes and other accessories must be returned with their original boxes, which must not be damaged and/or altered or used as the external parcel for the shipment.

Please be aware that international customs duties and sales taxes are not refunded for shipments outside the European Community.

From non-EU Countries, the cost of return is 30 euro, in addiction import fees cost: the amount will be deducted from the final refund.

Sale items can only be returned for EXCHANGE or STORE CREDIT, not for REFUND.

All refunds will be issued in the same currency as the original purchase. Any differences in the amount refunded are due to currency exchange rate and will not be reimbursed.

TOZZIBOLOGNA will not refund the delivery cost.

Refunds will be processed as soon as returned items have been checked and accepted byTOZZIBOLOGNA team.

The Security Tag must still be intact and attached to returned items.
Customers must have an authorization from TOZZIBOLOGNA about their return, you must e-mail to shoponline@tozzibologna.com and explain your order number and the reason of your return, we provide to send you the return document that must be included in your return’s shipment.
In the case of defective or incorrect merchandise, Clients must follow the instructions above. TOZZIBOLOGNA.COM reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees.

Refunds will be processed as soon as returned items have been checked and accepted by TOZZIBOLOGNA.COM.
For orders paid by Credit Card, the refunded amount will be available to Clients in roughly 10/12 days and within their next billing statement. Processing time may vary depending on the Credit Card Company.
Orders paid by PayPal, Credit Card or by Bank Wire Transfer will be refunded to the original account.


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